Race director checklist

Is your race website ready to turn interest into registration clicks?

Use this evergreen checklist to audit the public website layer runners see before they reach your registration platform. It covers the details that help runners find the race, trust the information, and take the next step.

How to use it

  1. Walk the site like a runner. Start on mobile, then try to register, find packet pickup, answer a policy question, and confirm race-week logistics.
  2. Mark decision gaps honestly. Green means clear today, yellow means usable but worth reviewing, and red means runners may leave or email the race team.
  3. Fix the highest-intent path first. Prioritize the CTA, schedule, course, FAQ, and update areas before cosmetic changes.
2-minute scorecard

Turn the checklist into a quick decision score.

Give each category 0, 1, or 2 points: 0 if runners may struggle, 1 if the answer exists but needs polish, and 2 if the path is clear on mobile today.

0–8

Several runner-decision gaps

The site may be asking runners to piece together registration, logistics, and trust signals from too many places.

9–14

Usable, but likely leaking clarity

The basics are probably present, but one or two high-intent paths may need a clearer mobile handoff before the next push.

15–20

Strong foundation to polish

The site has the core answers. A StartLine review can focus on SEO structure, sponsor presentation, tracking, and pre-race tune-ups.

Where this fits

Checklist first, private audit next, customer kickoff only after fit is clear.

  1. Review the checklistSpot registration clarity, mobile, sponsor, FAQ, and race-week readiness gaps.
  2. Request a private auditStartLine sends a written review within 2 business days with the top 3–5 runner-facing opportunities.
  3. Choose the next stepThe recommendation may be quick fixes, a StartLine package, or a no-fit/no-deposit path.
Website audit areas

Eight checks before the next registration push.

The goal is not a perfect website. The goal is a clear, fast, trustworthy website that answers the questions runners need answered before they click through to register.

01

Registration clarity

Runners should know exactly where to register, what distance they are choosing, and what deadline or price window matters now.

  • Primary register CTA is visible near the top of the homepage and repeated after key decision sections.
  • CTA language makes it clear that checkout happens on your existing registration platform.
  • Distances, dates, start times, price windows, and sell-out notes match the registration platform.
  • There is no competing “learn more” path where the next logical step should be registration.
02

Mobile speed and usability

Most runners will check details on a phone. The page needs to load quickly and make the next tap obvious.

  • Hero image is compressed, properly sized, and not blocking the first CTA.
  • Navigation, CTA buttons, accordions, and course links are easy to tap at small widths.
  • Important details are readable without pinch-zooming or horizontal scrolling.
  • Third-party embeds are limited or deferred so the first view stays fast.
03

Course and logistics confidence

Before they register, runners look for proof that the event is real, organized, and worth planning around.

  • Course map, elevation notes, aid stations, packet pickup, parking, and start/finish logistics are easy to find.
  • Certified/BQ/PR-friendly claims are specific, factual, and supported where applicable.
  • Travel, lodging, road closure, and spectator notes are grouped instead of spread across PDFs.
  • Race-week update areas are clearly labeled so urgent changes stay easy to find.
04

FAQ gaps

A good FAQ reduces hesitation and protects the race team from avoidable email volume.

  • Refund, transfer, deferral, cancellation, weather, accessibility, stroller, dog, headphone, and packet pickup policies are covered.
  • Answers are written for runners, not just copied from race-team operations notes.
  • FAQ content matches the registration platform, waiver, and race-week emails.
  • High-stakes answers link to the exact page or policy runners need next.
05

Sponsor and partner visibility

Sponsors should be visible without making the runner journey feel cluttered.

  • Sponsor logos are grouped by tier with correct names, links, and mobile presentation.
  • Title sponsors, charity partners, city/tourism partners, and local businesses each have appropriate context.
  • Partner visibility is balanced with registration, schedule, and logistics priority.
  • Sponsor sections are easy to screenshot or reference during renewal conversations.
06

SEO and schema foundation

Search visibility starts with clear race language, crawlable pages, and structured event information.

  • Page title, meta description, H1, and intro copy include the race name, location, distance, and year where appropriate.
  • Core pages have clean URLs, canonical tags, internal links, and indexable content rather than image-only details.
  • Event, FAQ, organization, and breadcrumb schema are considered where they fit the page.
  • Course, registration, volunteer, charity, sponsor, and results pages are named in language runners actually search.
07

Analytics and registration intent tracking

You should know which pages runners use and which CTAs send them toward registration.

  • GA4 and Search Console are owned by the race or race organization, not a temporary vendor account.
  • Registration CTA clicks are tracked separately from general outbound links.
  • UTM usage is documented for email, social, sponsor, and paid campaigns.
  • The team reviews top pages, device mix, search queries, and CTA clicks before major registration pushes.
08

Race-week update readiness

The site needs a clear place for urgent information when runner questions spike.

  • Homepage has a reusable announcement area for weather, packet pickup, parking, road closures, and schedule changes.
  • Race-week updates include date/time stamps so runners can trust the latest information.
  • Critical updates are mirrored in email/social, with the website acting as the stable source of truth.
  • Someone owns the update process, permissions, and final approval path before race week arrives.
Interpret your score

If two or more areas feel yellow or red, a private audit can help prioritize the next fixes.

That does not mean your current site is broken. It means there may be a few runner decision points worth tightening before the next registration push.

If you only have one hour

Five practical fixes that usually make the site easier to use.

These are not guaranteed-growth promises. They are common cleanup moves that reduce confusion and make runner intent easier to measure.

  1. Move the main registration CTA above the fold and repeat it after course/logistics sections.
  2. Compress the largest hero image and remove any embed that delays the first useful view.
  3. Add an FAQ answer for the top five questions your team keeps answering by email.
  4. Create one race-week announcement block before you urgently need it.
  5. Confirm GA4, Search Console, and registration click tracking ownership now.
Private audit next step

Want StartLine to review your race website against this checklist?

Send the current race URL. We’ll look for the clearest registration, SEO, sponsor, mobile, and race-week readiness opportunities before recommending a package only when there is a fit.

Checklist FAQ

Good to know before you share it with the race team.

Use the checklist with your race team, sponsors, or board, or as a prep step before a StartLine private audit.

Is this checklist only for StartLine customers?

No. It is an evergreen planning checklist race directors can use before any website refresh, private audit, registration push, sponsor review, or race-week readiness check.

Do we have to replace RunSignup, Race Roster, Haku, or Active?

No. A strong race website can keep your existing registration platform in place and send runners there through clearer, tracked CTAs.

How often should we review the checklist?

Review it before registration opens, again 60–90 days before race day, and once more before race-week communications begin.

What if our race details are still changing?

Publish the stable information first, clearly label what is pending, and give race-week updates a dedicated home so changing logistics do not create confusion.